Director of US Operations
Our Client is the leading global investment platform, that makes online trading and investing accessible to everyone. More than 14 million registered users are already using the platform to participate in markets old and new, from traditional stocks and commodities to cutting-edge cryptoassets. The Company is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.
Reporting to the Global Operations Senior Director and managing a team of 22 – 25 operational administrators, you will have strategic and operational responsibility for the day-to-day work of the US Operations, in KYC, Onboarding, Backoffice Departments and Risk. You will monitor the operation rhythm of the company and anticipate issues before they become critical problems.
KYC and Onboarding verifying clients and approving them to proceed to trade. Performing customer due diligence on the client accounts, checking that the onboarding steps have been done according to the regulation requirements, ongoing monitoring of client documentation and assisting the Risk and AML departments in monitoring of accounts.
Back office departments – Deposits (Money In) investigating and processing where the clients deposit. Handing issues with the clients’ deposits, verifying the transaction and crediting the client funds in the back office system so that the client can invest. Ensuring all the internal policies and procedures are done according to the regulation requirements.
Cashouts (Money Out) Processing the clients cashouts or withdrawals. Monitoring and reconciling the data between the payment providers and the internal systems. Handling the communication with the client tickets and requests. Working according to the internal policies and procedures.
You will be expected to wear multiple hats, work cross-functionally and solve business challenges to deliver the business roadmap. You will work with other departments, such as Compliance and AML for regulatory requirements, and with the Product teams to drive key initiatives forward.
- Extensive experience in handling similar tasks
- Team management background
- Bachelor’s degree, MBA preferred
- Extensive experience at a top consulting firm or a fintech firm
- Experience in fintech or other regulated industries
- Intellectual curiosity for the cryptocurrency and blockchain space.
- Authorized to work in the United States.