Resident Engineer – based in Germany (Cyber Security)

8th December 2021
Vandu Worldwide

Our Client, a global provider of Cyber Security solutions, is seeking an experienced Networking professional to be the technical focal point with enterprise customers across industry verticals. In terms of responsibilities, it is similar to a Technical Account Manager.

This is a home office position, reporting to the Professional Services team leader (based in France).

 

Responsibilities

  • Focal point for the Customer for all product related topics
  • Becoming a trusted advisor for the Customer
  • Manage the relationship with the Customer and serving as a bridge between the Customer and the relevant internal stakeholders
  • Monitoring, operating and maintaining the products at customers’ sites
  • Troubleshooting, upgrade planning, knowledge transfer of key sections of the product
  • Performing product customizations to a certain level
  • Working in tight integration with Sales, Support, and R&D departments

 

Requirements:

  • Relevant experience in similar position, in a software company.
  • Experience in Linux/UNIX environments.
  • Experience with networking devices (Switches, Routers etc.),
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
  • Experience in Linux script languages (PERL, Python, shell) – advantage.
  • Virtual routing and Software-defined networking – advantage.
  • Excellent written and verbal communication skills in German and English languages
  • Ability to operate under pressure in deadline-driven situations and business emergencies.
  • Customer oriented and ability to establish customer’s trust.
  • Problem solver, result driven, demonstrating a ‘make it happen’ attitude.
  • Excellent communication skills (both written and verbal) with attention to detail.
  • Team player, pleasant to work with, with a high level of integrity.
  • Bright, self-learner.
  • Willingness to travel up to 25% of the time