Sales Engineer EMEA

Our Client is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers’ networks. Its secured network delivers network protection and web content intelligence.

With the company’s powerful software platform, Enterprise customers can manage, monitor, and optimize data usage in real-time, gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

We are seeking an experienced Sales Engineer, with successful track record in the IoT / Connectivity domain and strong technical background.

Responsibilities

• Build and manage technical relationships within EMEA for pre/post sales.
• Ongoing client engagement to ensure technical alignment. This will include pre-post sales technical issues, documenting technical requirements and understanding the product technical feasibility within opportunity/customer environment.
• Self-starter, proactive and ability to work independently when applicable a must.
• Develop/provide technical collateral, and training for product awareness pre/post sales.
• Work in close alignment with Pre-Post Sales team to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
• Mange the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with Account Management to ensure internal alignment.
• Prepare and communicate weekly and quarterly reports, including weekly hot technical issues/escalations.
• Device verification and qualification for opportunity/customer environment.

Requirements

• Experience managing customer technical relationships at Enterprise level
• Experience with technical pre-post sales
• Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.) – a must
• Knowledge and experience of cellular networks, signaling (MAP, DIAMETER, GTP etc) and core infrastructure (PGW’, STP’s, DEA’s and HLR-/HSS’s) along with roaming (SS7, GRX, IPX) – an advantage
• Strong project and time management skills
• Ability to build technical business relationships that drive alignment internally and externally
• Proven track record working independently as well within team environment
• Ability to take on and manage projects with a can-do attitude
• Ability to analyze data and technical trends articulating findings