Sales Engineer US (IoT Connectivity)

27th October 2024
Vandu Worldwide

Our client is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers’ networks. The company’s secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with this powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

We are seeking an experienced Sales Engineer, to join the growing US team. This is fully remote position, reporting to the regional North America VP.

 

Description:

  • Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements and understanding the product technical feasibility within opportunity/customer environment.
  • Develop/provide technical collateral, and training for product awareness pre/post sales.
  • Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
  • Manage the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
  • Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.

 

Requirements 

  • Relevant experience in Sales Engineering or similar roles, managing customer technical relationships at the Enterprise level.
  • Knowledge and experience of networking topology, TCP/IP protocol, network configuration, and components (firewalls, routers, proxies, etc.)
  • Knowledge of cellular networks: Signalling (DIAMETER, GTP etc), core infrastructure (PGW, UPF, DRA’s and HLR-/HSS’s), roaming (SS7, GRX/IPX) , Remote Sim Provisioning (RSP), SGP02 and SGP22, SGP32.
  • Strong project management skills.
  • Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally.
  • Demonstrate strategic, tactical, and problem-solving skills.
  • Strong written and verbal communication skills in English.