Account Manager SMB (Generative AI)
Our client is a dynamic SaaS startup, shaping the food and beverage industry with its GenAI-powered consumer data platform. This technology is revolutionizing product strategies and driving success for major brands like Nestle, Pepsi, and Campbell’s. With insights from billions of data points, the company empowers its clients to create, market, and sell their products faster and more successfully.
We’re looking for an outstanding SMB Account Manager, to increase market share and revenue among existing SMB customers. You’ll be crafting strategic business plans, building relationships and expanding the business.
Join this $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success and reach the homes of billions of people in an industry where change isn’t just a recipe but a way of life.
This is a hybrid role (twice a week in the Manhattan office), reporting to the SVP of Customer Success.
Responsibilities:
- Serve as the primary relationship owner for an assigned book of SMB customers
- Own the execution, optimization, success, and scale of each client in your book of business, ensuring high levels of customer satisfaction and engagement
- Develop and implement account strategies and playbooks to drive growth and maximize revenue
- Identify opportunities for upselling and cross-selling additional services and products
- Prepare and present performance reports and insights to clients, demonstrating the value of our solutions
- Proactively monitor and influence client health score
- Meet and exceed renewal and upsell targets while maintaining an active pipeline
- Collaborate with marketing, sales and R&D teams to align on customer needs and solutions
Requirements
- Relevant experience as an Account Manager or CSM, consistently meeting or exceeding targets, ideally within the SMB space
- Proven ability to manage client relationships with a strong emphasis on commercial aspects
- Ability to think strategically and act tactically; a consultative approach to managing complex customer relationships
- Business acumen, sound decision-making, analytical and excellent organizational skills. Ability to prioritize multiple responsibilities, balancing customer deliverables on multiple projects as well as internal obligations
- Committed to continuous learning and professional development
- Demonstrated ability to communicate, present, and effectively influence diverse stakeholders across organizational levels.
- Have a start-up mindset – adaptable and agile in a fast-paced environment.