Applications Engineer West Coast (3D Printers)

Our client is the market leader in large-scale 3D printing systems for a range of industries, including automotive, marine, rail, architecture, and entertainment. Leveraging its proprietary technology, the company’s solutions enable rapid and cost-effective production of large models, parts, and molds.

We are seeking an experienced Applications Engineer, to provide technical support to the sales team during the sales process with prospective customers and to existing customers once the sales process is complete. While primary focus is on pre-sales applications support, the successful candidate will be responsible for ensuring Total Customer Experience, company policies and administrative reporting performance objectives are met within the assigned geographic territory.

This is a home office position, reporting to the US Customer Support Manager.

Responsibilities

• First response to any applications question(s) arising during the sales process
• Assisting with 3D modeling and design
• File preparation before printing, including fixing files, slicing and setting printing parameters
• Operating and maintaining systems in demo or other reference sites
• Involved in benchmarking discussions to make sure benchmarks are printed and delivered to meet the prospect’s requirements
• Packing and shipping benchmarks and samples as needed
• Post processing and finishing samples and benchmarks as and when necessary
• Installing machines at new customers’ sites
• Being the first response to customers’ technical issues
• Visiting customers’ site and assisting with machine repair to ensure customer satisfaction
• Working closely with other departments to ensure customer satisfaction
• Readiness to work in a start-up environment in a fast growing, dynamic company
• Working with the CRM system for monitoring/reporting benchmarks status

Requirements

• Associate or Bachelor’s degree or trade school certification in Engineering, Design, 3D Printing or other technical
• 3D Design Software
• 3D Printing Equipment
• Onsite and remote technical support troubleshooting technical problems
• Onsite customer visits and equipment repairs
• Technical assistance providing within selling process
• Capital printing equipment installation
• A self-motivated, go-and-get approach and the will to win
• Product demonstrations
• Project management role
• Detailed reporting of customer issues and resolution
• Working with external partners to deliver solution sales
• Ability to interface with all levels in customer organization
• Flexibility for 50% travel