Pre / Post Sales Field Engineer (Japan)
Our client, a global leader in cyber-takeover counter-drone technology, develops advanced solutions that keep airspaces safe from evolving drone threats. The team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.
If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — please apply for this role.
We are seeking an experienced Field Engineer to join the APAC Team in Tokyo, Japan. The Field Engineer will support the sales team and sales operations to drive sales opportunities, demonstrate the product, train the customers and partners, provide post deployment technical assistance and assist in achieving the sales goals.
Scope:
The Field Engineer will assist sales managers in qualifying customers’ technical requirements, demonstrate the technical and operational features of the product line and answer all questions related to our products to the satisfaction of the customer.
The Field Engineer will work closely with the local partners, ensure proper handover of information and support project implementation by sharing knowledge gained about the customer environment, systems, and risk profile.
The role requires flexibility for extensive travel across Japan.
Responsibilities
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- Work closely with the local partners on all pre / post sales activities, such as:
- Product demonstration and presentation – Prepare, present, and demonstrate Company’s products to prospective customers
- Conduct Proof-of-Concepts, (POCs) and relevant field trials
- Conduct site survey for potential customers, size requirements and prepare proposals
- Communicate all technical and operational features and benefits of the Company’s products to the customer
- Manage technical documentation requested by customers (RFP/RFI/Solution description and more)
- Work and communicate efficiently with the customer, internal teams and partners to provide the best product demonstration to the customer
- Manage field activities and implement engineering designs
- Diagnose construction or machinery problems
- Oversee repairs and technical improvements
- Install new systems and technology
- Supervise and direct onsite crew (e.g. technicians)
- Draft and submit reports (POC, trials etc.)
- Visit existing customers
- Provide post deployment technical support
- Work closely with the local partners on all pre / post sales activities, such as:
Requirements
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- Previous experience as a Field Engineer or similar role
- Experience with devices / systems combining software and hardware
- Experience in a commercial environment
- Excellent interpersonal and presentation skills – serve as subject matter expert on product platforms while leading customer meetings and technical/operational discussions
- Ability to conduct all aspects of system demonstrations including handling demo cargo, independently setting up equipment in the field, operating/trouble-shooting the system and presenting its values to customers and partners.
- Strong self-study and research skills, ability to work independently and within/across international teams
- Well-versed in technical aspects of field projects, including machinery and equipment
- Understanding of safety guidelines
- Ability to communicate in English in a global environment
- An analytical mind and strong problem-solving ability
- Ability to work in adverse weather and occasional overtime and weekends
- Ability to translate technical overviews to basic level that easily understandable
- Team player
- Thrives in fast-paced environments: Demonstrates the ability to maintain composure and make sound decisions and customer facing answers under pressure.