Account Management – LATAM

Our client is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for more than thirty-five years, enabling seamless, sustainable trade, by breaking down barriers and fostering collaboration. The company’s award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle for frictionless transaction processing, enhanced risk mitigation, compliance, decision support, and growth. Underpinned by global offices and an extensive partner network, the company’s prestigious customer footprint spans over eighty countries across the world.

We are seeking a highly motivated and ambitious Account Manager, to lead customer engagement, serve as a trusted advisor and a strategic partner, and drive business growth across enterprise accounts in the region.

You will be responsible for building and strengthening long-term relationships with large-scale customers, including C-level executives, and for identifying new business opportunities.

This is a home office position, reporting to the Head of Commercial LATAM.

Responsibilities

• Serve as the primary executive relationship owner for strategic banking customers
• Build trusted advisor relationships with senior stakeholders and executive sponsors.
• Drive customer retention, expansion, and long-term account growth.
• Manage customer satisfaction and executive engagement throughout the account lifecycle.
• Act as the executive commercial owner for customer escalations, strategic reviews, and major project governance discussions.
• Manage and grow relationships with large banking accounts, including senior stakeholders and C-level executives.
• Identify cross-sell and upsell opportunities within existing accounts and drive account expansion.
• Collaborate with internal teams (solution consultants, delivery, product management) to tailor solutions and ensure customer success.
• Support customer escalations and work closely with delivery teams to ensure strong customer engagement and alignment.
• Provide ongoing input from customers to product and delivery teams to enhance offerings.
• Manage complex sales and account development processes, including lead qualification, proposals, negotiations and deal closure.
• Maintain accurate sales pipeline data and forecasts for management.
• Develop and execute a comprehensive territory and account plan aligned with company goals.
• Represent the company in customer meetings, industry events, conferences, and local networking activities.
• Stay informed about industry trends, competition, and market dynamics in the Philippines banking and fintech ecosystem.

Knowledge and Experience 

• Relevant experience in enterprise software sales or strategic account management in the high-tech, fintech, banking technology, or financial software industry.
• Experience managing long sales cycles and complex decision-making processes with multiple stakeholders.
• Background in selling to or managing large banking customers – advantage
• Exposure to transaction banking, trade finance, cash management, payments, lending, core banking, digital banking, or related banking technology environments – advantage
• Experience in relationship selling and managing senior stakeholders within banks or financial institutions – advantage
• Excellent English, both written and spoken