Resident Engineer Germany

Our client is the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. The company’s AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitability, the company is entering a high-growth phase, going deeper into cloud and expanding the go-to-market reach globally.

We are seeking a Resident Engineer, a professional with extensive cyber security and networking background, but also strong customer facing capabilities and ability to build trust relationship with the external and internal stakeholders.

This is a home office position, reporting to the Resident Engineering Manager.

Responsibilities

• Monitoring, operating and maintaining the products
• Troubleshooting assistance
• Upgrade planning and knowledge transfer
• Perform product customizations to a certain level
• Ability to identify and escalate revenue-driving adoption or expansion signals
• Monitor shifts in customer technical landscape, org structures or priorities, and escalate key insights to internal teams (Customer Success, Product, Strategy)
• Consult customers with best practices and being their ‘Trusted Advisor’
•  Working in tight integration with Sales, Delivery, Support, CSM and R&D departments

Requirements

• Relevant experience in a similar position, combining technical hands on expertise with customer facing responsibilities, in a software company
• Experience in Linux/UNIX environments.
• Experience with networking devices (Switches, Routers etc.)
• Experience in firewall administration and configuration (such as Checkpoint, Cisco, Juniper, Fortinet, Palo Alto etc.)
• Experience working with Cloud platforms and managing Cloud Security
• Excellent written and verbal communication skills in German
• Good communication skills in English
• Ability to operate under pressure in deadline-driven situations and business emergencies
• Customer oriented, has the ability to establish customer’s trust
• Team player, pleasant to work with, with a high level of integrity
• Willingness to travel up to 50% of the time

Advantages

• Linux script: Perl/ Python/shell
• Knowledge of APIs (Java, REST)
• Virtual routing and Software-defined networking
• Working knowledge of an additional European language (French, Spanish, Italian)