Sales Engineer North America (IoT Connectivity)

Our Client is a global data MVNO, delivering enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers’ networks. Its secured network delivers network protection and web content intelligence.

With the company’s powerful software platform, Enterprise customers can manage, monitor, and optimize data usage in real-time, gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

We are seeking an experienced Sales Engineer with successful track record in the Enterprise market. The role combines pre and post sales activities. We are looking for a highly technical person, with strong understanding of Mobile Operators’ infrastructure. The Sales Engineer will conduct a thorough needs analysis and design the solution.

This is a home office position, reporting to the Regional SE team leader.

Responsibilities

• Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements and understanding the product’s technical feasibility within the opportunity/customer environment.
• Develop/provide technical collateral and training for product awareness pre/post sales.
• Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
• Manage the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
• Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.

Requirements

• Relevant experience in managing customer technical relationships at Enterprise level.
• Extensive experience with technical pre-post sales.
• Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
• Knowledge of cellular networks: Signaling (MAP, DIAMETER, GTP, etc.), core infrastructure (PGWs, STPs, DEAs, and HLR-/HSS’s), roaming (SS7, GRX, IPX), Remote Sim Provisioning (RSP), SGP02, and SGP22.
• Strong project and time management skills.
• Ability to build technical business relationships that drive alignment internally and externally.
• Proven track record working independently as well within team environment.
• Strong written and verbal communication skills.
• Ability to take on and manage projects with a can-do attitude.
• Ability to analyze data and technical trends, articulating findings.