Founding Customer Success Manager
Our Client leads the category of Social Video Intelligence, giving global brands the power to see, understand, and control the life of their brand on Social Video. Video dominates. Text tools cannot see it. One viral clip can change everything.
The company’s enterprise-scale platform –
- Is for video as the core data layer, not as an add-on. It analyzes visual, sentiment and narrative in real time.
- Identifies emerging issues, deepfakes, counterfeits and reputation risks as they form, before they reach the mainstream or cause damage.
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Allows you to watch the source, verify the context and confidently defend high-stake business decisions.
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Monitors billions of posts across platforms, languages and regions – delivering a level of global, in-video intelligence unmatched by agencies, LLMs or legacy tools.
Our client is seeking a Founding US Customer Success Manager to play a key role in building long-term customer relationships and supporting a continued growth in the market.
Responsibilities
- Ensure customers fully leverage the product’s features for maximum impact.
- Hold periodic check-ins and training sessions to drive adoption and usage.
- Analyze customer data to identify opportunities for service growth.
- Provide guidance on best practices and product use cases.
- Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.
Requirements
- Experience as a B2B Customer Success Manager, in SaaS startups.
- Experience in working with enterprise global clients.
- Fluent English and Hebrew speaker with excellent communication skills.
- A proactive problem solver who thrives in a fast-paced, innovative environment.
- Project management skills – a multi tasker who can manage cross team tasks, quality checks and anything needed to excel with client deliverables.
- Strong analytical skills you can assess customer usage and extract insights.
- Ability to understand customer needs and map them to product solutions.